Guarantee Registration


Your Ekol Stove model is guaranteed for a period of 5 years from the date of purchase when purchased from an official Ekol Stoves retailer

This guarantee covers manufacturing defects or faults in the stove body. Ekol Stoves will repair or replace defective items expediently in our factory workshops. The customer is responsible for incidental costs of postage or shipping.

 

Conditions:

·         You must register your guarantee within 30 days of purchase*. Please complete the form below.

·         The stove must have been purchased from an Authorised Ekol Stoves supplier. Please keep proof of purchase - sales receipt or invoice.***

·         The guarantee is non-transferable.

·         The stove must only be used for the intended purposes in accordance to the operating instructions and installation manual.

·         Only the correct types of fuel are burned in the stove.

·         Your stove must be installed in accordance with all current Building Regulations. Please keep receipt of installation from the installer or Building Control approval notice. Please note contact details of installer.

·          You must retain proof of purchase and proof of competant installation i.e. Installer certificate with HETAS number or local Building Control Approval notice.

Excluded from the guarantee:

·         Consumable items are not covered by the guarantee – these include glass, door and glass rope seals, paintwork, internal lining plates/firebricks, baffles, retaining bars and grates. These are deemed to be customer replaceable items – please contact your local stockist or call us direct for consumable items.

·         Any damage caused by incorrect use of the stove or use of non-recommended fuels.

·         Any damage caused by external factors such as incorrect installation of flues or plumbing systems.

 

If you need to make a claim under the guarantee please contact Ekol Stoves directly with the details of your model, place of purchase and purchase date.

*Note: failure to register within 30 days will limit your guarantee to 12 months from the date of purchase. If you do  not yet have the certificate of installation please complete all other parts of the form and upload a second copy of the proof of purchase instead of the installation certificate. Please then email us the installation certificate as soon as you have it (this must be a maximum of 90 days from purchase).

**Note: the 5 Year Guarantee applies to stoves purchased after 15 May 2013 and registered in accordance with the details on this page.

***Note: we always recommend purchasing from an official retailer - these can all be seen on this website. If you purchase the stove from anyone else the extended 5 Year Guarantee will not apply.

Your statutory rights are not affected by this guarantee.

 

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