Ekol Stoves 5/10 Year Guarantee

Ekol stoves are designed and built to a very high standard with a thorough quality control process. Stoves are prepared at our site in Dorset by our skilled team. In the unlikely event of a problem with your stove we offer a 5 year guarantee when purchased through an official Ekol stoves retailer. (10 years for the Adept range).

Your Ekol Stove model is guaranteed for a period of 5/10 years from the date of purchase when registered through this website.

This guarantee covers manufacturing defects or faults in the stove body. Ekol Stoves will repair or replace defective items expediently in our factory workshops. 

 

Conditions:

·         The stove must only be used for the intended purposes in accordance to the operating instructions and installation manual.

·         Only the correct types of fuel are burned in the stove.

·         Your stove must be installed in accordance with all current Building Regulations. 

The stove must be purchased from an Authorised Ekol Retailer. It must be a new stove at the time of purchase i.e. not an ex-display / "seconds" model.

Excluded from the guarantee:

·         Consumable items are not covered by the guarantee – these include glass, door and glass rope seals, paintwork, internal lining plates/firebricks, baffles, retaining bars and grates. These are deemed to be customer replaceable items – please contact your local stockist or call us direct for consumable items.

 

If you have purchased an Ekol Stove please click here to register your guarantee.